Frequently Asked Questions

To register on Wanpar, click the registration button on the homepage and complete the sign-up form with your full legal name, date of birth, residential address, email address and mobile number. You must be at least 18 years old — or the higher minimum required by the operator's licence jurisdiction — to register. Once submitted, you will receive an email confirmation to verify your address before your account is activated.

Wanpar requires identity verification before withdrawals can be processed. Accepted documents include your Pakistani CNIC (Computerised National Identity Card), a valid passport or a government-issued driving licence. You may also need to provide proof of your residential address — such as a recent utility bill or bank statement — and proof of payment method ownership in certain cases.

No. Each user is permitted to hold only one registered account on Wanpar. Opening multiple accounts — whether under the same or a different identity — is a serious breach of our Terms and Conditions and will result in all accounts being suspended, any associated bonuses being voided and funds being withheld pending investigation. If you have lost access to your existing account, please contact our support team rather than creating a new one.

You must be at least 18 years of age, or the higher minimum age required by the operator's licence jurisdiction, to register and use Wanpar. Age verification via KYC documentation is mandatory for all users before any betting or withdrawal activity is permitted. Wanpar does not knowingly allow access to users below the applicable minimum age. If we identify an underage account, it will be closed and any funds returned immediately.

To reset your password, click the "Forgot Password?" link on the login page and enter the email address registered to your account. You will receive a password reset link by email. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further help, contact our support team at [email protected] (plain text — not a clickable link).

Wanpar supports a range of deposit methods commonly used in Pakistan. Payment references on this platform include Easypaisa, JazzCash, Raast, HBL bank transfer, UBL bank transfer, Meezan Bank and Bank Alfalah. These are cited as familiar local references only and do not imply that any of these providers endorse or support gambling services. Actual availability, limits and processing times are determined by the operator and may vary.

Minimum deposit thresholds vary by payment method and may change over time. As an illustrative reference, a minimum deposit of PKR 500 to PKR 1,000 is typical for mobile wallet methods. Always check the current minimum deposit requirement shown in the cashier section of your account before transacting, as figures are set by the operator and may differ from illustrative examples shown in promotional materials.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. Once verified, withdrawals to mobile wallet services like Easypaisa and JazzCash are typically faster than bank transfers to institutions like HBL, UBL or Meezan Bank, which may take one to three business days. All withdrawals are subject to an initial review period. Pending KYC or outstanding wagering requirements on bonus funds may delay processing.

Wanpar does not charge platform-side fees on standard deposits. However, your payment provider — whether a bank or mobile wallet service — may apply their own transaction charges independently of the platform. Any such third-party fees are outside Wanpar's control. For withdrawals, the operator's current fee schedule is displayed in the cashier section of your account at the time of the transaction.

If your withdrawal has been pending longer than the stated processing timeframe, first confirm that your KYC verification is fully complete and that no active wagering requirements remain on your balance. If both conditions are satisfied and the delay continues, contact our support team at [email protected] with your account details and transaction reference number. We will investigate and provide an update promptly.

Wanpar covers a broad range of sports markets. Cricket is the most popular category among Pakistani users, with markets available on Pakistan national team fixtures, PSL T20 matches, ICC tournaments, bilateral series and international Test cricket. Other available sports include football (domestic leagues and international competitions), UFC and mixed martial arts, basketball, tennis and various esports events. Market availability is subject to the operator's live schedule.

Yes, Wanpar provides information on betting markets for major cricket events including Pakistan Super League (PSL) T20 matches, ICC World Cup tournaments, Champions Trophy events and bilateral series involving Pakistan. Market availability depends on the operator's live schedule and licensing framework. Pre-match and live in-play betting options are typically available for marquee fixtures. Check your account's sportsbook section for active markets.

Wanpar covers a wide selection of casino game categories including live dealer games (live blackjack, live roulette, live baccarat, live sic bo), video slots, classic table games in RNG format, video poker and instant games. Live dealer studios stream games in real time with professional dealers, which many Pakistani users prefer for the interactive, social feel. Slot categories range from classic three-reel titles to modern multi-payline video slots with various bonus features.

Live in-play betting lets you place wagers on events that are already in progress — for example, betting on the next wicket in an ongoing PSL match, the next goal in a live football game, or a round-by-round outcome in a UFC fight. Odds update in real time as the event evolves, and markets open and close dynamically during play. A stable internet connection is important, particularly when following fast-moving T20 overs where odds shift rapidly after each ball.

RTP stands for Return to Player — the theoretical percentage of total wagered funds that a game returns to players over a large number of rounds. A slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. RTP is a long-term statistical measure and does not guarantee outcomes in a single session or a single day's play. Higher RTP generally indicates better theoretical value for the player, but variance and volatility significantly influence short-term results.

A welcome bonus is an introductory offer available to new users upon making their first qualifying deposit. The specific bonus structure — such as a percentage match on your first deposit up to a maximum PKR amount — varies by the operator's current promotion. To claim a welcome bonus, ensure you opt in during the registration or deposit process as instructed on the bonus page. Bonuses are subject to wagering requirements before any derived winnings can be withdrawn.

A wagering requirement (also called a rollover) specifies how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 1,50,000 in qualifying bets before withdrawing bonus-related winnings. Not all games contribute equally — slots typically contribute 100%, while some table games contribute less or not at all. Check the specific bonus terms for contribution rates.

Yes. All bonuses on Wanpar have an expiry window. If the wagering requirement is not met within the specified period — typically between 7 and 30 calendar days from the date of activation — the bonus and any associated winnings are automatically removed from your account without notice. Expiry countdowns are shown in your bonus balance section. No extensions are available once a bonus has expired, so plan your play accordingly.

While an active bonus is applied to your account, a maximum single bet cap applies. Placing a bet that exceeds this cap during a bonus period may result in the bonus being voided and any associated winnings being forfeited, regardless of the outcome of that bet. The cap is designed to prevent bonus abuse strategies. As an illustrative guide, a maximum bet of around PKR 1,000 per spin or wager is common — but the exact figure is set by the operator and shown in the individual bonus terms.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been satisfied within the validity period. If you request a withdrawal while a bonus is active and the requirement is unmet, the bonus and bonus-derived winnings will typically be forfeited and only your real-money balance will be available for withdrawal. Always check your bonus status before initiating a withdrawal to avoid unintentional forfeiture.

Wanpar uses TLS/SSL encryption for all data transmitted between your device and our platform. Personal data stored on our servers is encrypted at rest. Access to user data is restricted to authorised staff on a need-to-know basis. We do not sell personal data to third parties. Full details of our data handling practices — including your rights, retention periods and how to submit a data deletion or access request — are set out in our Privacy Policy.

Wanpar does not hold a Pakistan gambling licence and does not claim authorisation from Pakistani government authorities. Online gambling may be restricted or prohibited under the Prevention of Gambling Act, 1977 and other applicable Pakistani legislation. Users are solely responsible for assessing and complying with all applicable local laws before using the platform. This is not legal advice. We strongly recommend consulting a qualified legal professional if you are uncertain about your obligations.

Wanpar provides a full suite of responsible gambling tools including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, temporary cool-off periods (24 hours to 90 days) and permanent self-exclusion. These tools are accessible from Account Settings under the Responsible Gambling section. For immediate self-exclusion, contact our team at [email protected]. Full guidance is on our Responsible Gambling page.

To self-exclude, log in to your account and navigate to Account Settings, then Responsible Gambling, then Self-Exclusion. Choose between a temporary suspension (minimum 24 hours, up to 90 days) or permanent self-exclusion. For immediate account suspension, email [email protected] with your registered email address and a clear statement requesting self-exclusion. We process emergency requests as a priority. Permanent self-exclusion cannot be reversed under any circumstances.

You can reach Wanpar's support team by email — all addresses are displayed as plain text only and are not clickable links. For general enquiries and account issues: [email protected]. For data protection and privacy requests: [email protected]. For responsible gambling support including self-exclusion: [email protected]. We aim to respond to all enquiries within 24 to 48 hours in English.